Serene Odyssey

We are hiring.

We place assistants on accounts they keep. That only works if the person is right, so we would rather read a short honest application than a long polished one.

  • Remote, always
  • Your own named accounts
  • Paid from day one
Apply now See what the work is

What the work actually is

You take the admin and the customer conversations off a business owner’s desk. In practice that is inbox triage, calendar, CRM updates, invoice chasing, research and reporting, or a support queue of tickets, live chat, orders and returns.

You are assigned to specific accounts and you stay on them. You are not a pool of anonymous hands picking up whatever lands. The client knows your name, you learn their business properly, and the process you build gets written down.

The hours are the client’s hours, not ours. Most accounts sit inside US or UK business hours, so be honest on the form about what you can genuinely cover.

Who we are looking for

  • Virtual assistantsInbox, calendar, documents, CRM hygiene, research, and the recurring admin that never makes it onto a job description.
  • Customer support agentsEmail and live chat worked to a written playbook. Order issues, returns, refunds, and knowing when something needs to go up rather than be improvised.
  • Sales and growth adminAppointment setting, lead follow-up and social inbox work, in someone else’s brand voice without losing the thread.

What we need from you

  • Written English that a client can put in front of their own customers without editing it.
  • A reliable internet connection and a working computer, plus a quiet place to take calls if the role involves them.
  • The habit of writing things down. Our whole model is that a process exists on paper and not only in one person’s head.
  • Telling us early when something is going wrong. We would rather hear about a problem on the day than find it in a client review.
  • Experience helps and is not a hard requirement. If you are organised, careful and quick to learn a tool, say so and show us.

What you get

  • Named accountsYou own your clients rather than picking up whatever is in the queue that day.
  • Remote, permanentlyNo office, no commute, no relocation. The job is remote because the work is.
  • Real onboardingYou shadow the work before you run it. You are not dropped on a live account on day one.
  • A backup, and being oneEvery account has a trained second person, so time off is time off rather than a crisis.
  • Written processesYou inherit documentation instead of guessing, and you help write the next one.
  • Straight answersOn hours, on pay, on whether an account is a fit. Including when the answer is no.

How applying works

  1. You send the formIt takes about five minutes. The video link is the part we actually watch, so do not skip it.
  2. We read it properlyA person reads every application. If it is not a fit we will tell you, rather than leave you waiting.
  3. A short callTwenty minutes on what you have done and what you want to be doing. Not a test, a conversation.
  4. A paid trial taskReal work, scoped small, and paid. It is the fairest way for both sides to find out.

About the video

Record two or three minutes on your phone or laptop and paste the link on the form. Loom, Google Drive, YouTube unlisted, anything we can open. Tell us who you are, what work you have done, and one thing you fixed that nobody asked you to fix. No script, no editing, no suit. We are listening for how you explain something, because that is most of the job. Make sure the link is set so anyone with it can view.

Apply

Everything marked required is required. Everything else helps us place you properly.

Questions first? support@sereneodyssey.co

Not the right time? Send the form anyway. We keep applications on file and we come back to them when an account opens that fits. Nothing gets deleted because the timing was wrong.

Which role are you applying for? *
Optional, but it is the fastest way to reach you.
So we know your time zone.
Two or three minutes. Loom, Google Drive, YouTube unlisted, anything we can open. Check the sharing is set so anyone with the link can view.

We reply to every application within one working week. Your details go to Serene Odyssey and nowhere else, and we do not pass them on.